Your Stay at White Plains Hospital

Electrical Appliances

For the safety of all patients, please do not bring any electrical appliances into the Hospital. They may interfere with the safe operation of important medical equipment. Battery-operated appliances are recommended.

Cellular phone policy

The use of a cell phone or other wireless device is prohibited within the following areas of the Hospital:

  • Emergency Department (excluding waiting areas)
  • Operating Room Suite
  • Ambulatory Surgery Suite (excluding waiting areas)
  • Endoscopy Suite (excluding waiting area)
  • Post-Anesthesia Care Unit (PACU)
  • Intensive Care Unit (ICU)
  • Critical Care Unit (CCU)
  • Dialysis Room
  • Labor & Delivery
  • Nursery
  • Neonatal Intensive Care Unit (NICU)​

In addition, wireless devices must be turned off completely when they are within 10 feet of medical equipment in patient rooms, clinical laboratories, Radiology and Cardiology.


Telephone service is available at a minimal charge per day. These charges are not covered by insurance and are your responsibility to pay when you are discharged from the Hospital.

If you have any questions about telephone service, contact Admitting at 914-681-1140.


If you want television service, which costs $9.00 per day, dial 914-681-2356 from your bedside telephone and follow the voice prompts. Friends and family members who are not on site but wish to call to activate service for a patient may do so by calling 914-681-1145 or 800-535-2459, and choose Option 1. Please allow a few minutes for the service to begin.


WiFi service is provided as a courtesy at no charge. Service is accessed by connecting to “WPHguest” and agreeing to the “acceptable use policy” in your browser.

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The Hospital’s Food and Nutrition Services Department offers an individual meal program for each patient called — “Expressly for You” — in which a host takes your orders, delivers your meals, and clears trays.  Sometimes you will be on a special diet as prescribed by your physician. Your host will provide you with several daily options based on your prescribed
diet prior to each meal.

Hospital dietitians are available to provide education on your nutritional
needs and to answer any questions you may have about your meal plan.
Please call 914-681-1090 if you have any questions.

A cafeteria and Everyday Healthy Cafe is available for
visitors on the first floor of the hospital.


Books and magazines are available on loan through the patient library located on 5C.
A library cart visits patient floors regularly or you may request reading material
by calling extension 914-681-1225


Trained dogs provide visits to your room to help lift your spirits.
Call extension 914-681-1225 if you would like a furry friend to stop by.


Infection control measures are important for everyone to follow — including patients, visitors, and hospital staff — in order to prevent the spread of germs and disease, including serious infections that can occur in hospitals.

Your health and safety is our top priority. Consistent hand hygiene is the single most powerful method to prevent transmission of infections.

You may see staff on this unit wearing Biovigil badges. These display colors just like a traffic light.

Green means “clean”. Yellow means “reminder to clean”. Red means “time to clean”.

All White Plains Hospital staff are required to “wash in, wash out” with hand sanitizer or soap and water upon entering AND exiting patient rooms so if you see a staff member with a yellow or red badge, don’t be afraid to ask your healthcare team member if their hands are clean.

Visitors should clean their hands upon entering and exiting a patient’s room.